Monday, August 11, 2008

Long Waits on Port Authority Phone Line

Some bus riders say they've spent a lot of time on hold when they've tried to call the Port Authority lately. Early in the summer, ten call center employees transferred out of the department. Spokesman David Whipkey says that's stretched the remaining employees thin. Fourteen employees are usually on duty at one time. The Port Authority is training new employees, but Whipkey says that can take four to six months. The call center has a goal of a 90-second wait time. Whipkey says now, on a good day, the wait is about five minutes.

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